What does a luxury hotel offer that a 4-star hotel doesn’t? What is the difference? What is the detail that changes everything? Well there are many details because, precisely, it is those small, high value additions where the success of a 5-star hotel or Great Luxury hotel lies. Today we will analyze the The Grand Collection line of IBEROSTAR Hotels & Resorts to explain how these exclusive hotels operate and what they offer us.
To be 5 stars
Cleanliness is a necessity and the facilities must be in correct working order but for an establishment of a higher quality, it needs to fulfill a whole series of requirements:
- Telephone line in the bathrooms and in the common areas.
- Computers and Internet connection available to the guests.
- 24-hour reception and concierge available in several languages, bellmen, and valet.
- 24-hour room service with complete menu.
- A choice of pillows and welcome gift.
- Catering service
- Laundry facilities and dry cleaning (can be externally hired)
- Security and surveillance.
- Hair dresser.
- Services for children (child-care with monitors)
- Double rooms with living room and at least 2 suites.
- Complete bathrooms, with shower and bathtub.
- Garage within the building itself or in a nearby annex.
These are some of the obligatory tasks in order to achieve those 5-stars, but most luxury hotels try to increase these types of services by being very attentive to detail in their facilities and common areas. They utilize exclusive and thematic decorations for the different sorts of rooms and always try to treat the guests excellently.
It’s not that the rest of the hotels do not take care of these tasks, but it’s true that a good 5 star is notable. The customer service is always personalized, the spaces are designed with materials of the highest quality and they offer original services and experiences, focused on providing a truly impeccable stay in the hotel.
Another key point worth noting is that the rooms are always more spacious, with natural light and in most cases exterior facing with beautiful views. The quality of the materials, furnishings and services is given priority, compared to quantity. For this reason, they are usually more spacious than those of a 4-star hotel, the category below.
The example The Grand
The Grand Collection is a line of select hotels from the IBEROSTAR Hotels & Resorts group that aims to give more visibility to the exclusivity of these establishments with respect to the rest of the chain. Within The Grand are all its 5-star hotels, its crown jewels, their best projects. They are all luxury vacation hotels, although there are some that are more oriented to the urban and business traveler, as is the case of the IBEROSTAR Grand Hotel Budapest, one of the most original of the chain.
Other have been designed on the fact of its large beach resorts, as is in the case with the IBEROSTAR Grand Hotel Portals Nous, but this model also has its peculiarities: the whole hotel is a signature of the interior designer Marcel Wanders, and offers furniture and facilities that are rare. The most surprising thing about this luxury hotel in Mallorca are its suites, all themed and conceived as large spaces in which to enjoy your own personalized experience. It also of course comes with a Beach Club, fitness center and pools by the sea.
But if we are to talk about a luxury hotel within the The Grand Collection, you cannot fail to mention the IBEROSTAR Hotel Grand Mencey, the 5-star hotel that the Mallorcan group manages in Santa Cruz de Tenerife, is also the most historically active hotel in all of Spain. In addition to being a unique luxury accommodation in the capital of Tenerife, it has also become a meeting and celebration point for residents on the island. In fact, within its facilities they have the highest valued cooking class in Tenerife, La Cocina del Mencey (Mencey’s Kitchen).